Return and Refund Policy

This policy applies to paid coaching and support service bookings.

Cancellations and rebooking

Requests made at least 24 hours before a scheduled session can be rebooked without penalty. Late cancellations may be treated as a completed session.

Refund requests are assessed fairly where services were not supplied as agreed. Any approved refund amount may reflect services already delivered.

Approved refunds are processed within 10 business days to the original payment method, subject to payment provider processing times.

Nothing in this policy limits rights that may apply under the Consumer Guarantees Act 1993, where relevant.

Payment and service records are maintained for legal and accounting purposes and protected with reasonable technical and administrative safeguards.

Thefrynnhrax, 37 Reece Crescent, Wanaka 9305, New Zealand. Phone: +64 3 443 2111. Email: notifyuse@thefrynnhrax.world.